At Rose & Co Lettings, we aim to provide the highest standard of service. If you have a complaint, please follow these steps:

Step 1 – Contact Us

Email us at info@roseandcolettings.co.uk or call 07842 390061 with details of your complaint. Include your name, property address, and the nature of the issue.

Step 2 – Our Response

We will acknowledge your complaint within 3 business days and aim to resolve it within 10 business days.

Step 3 – Escalation

If your complaint is not resolved to your satisfaction, you can escalate it to:
The Property Ombudsman (TPO)
Website: https://www.tpos.co.uk

We are committed to learning from feedback and improving our services.